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Same old, same old.
Dear Lev0r,
Thank you for contacting the Square Enix Support Centre.
We are sorry to hear that you are experiencing this technical difficulty.
We are aware of this issue, and it is still under active investigation. Unfortunately, we have not been given any further information on this at the moment - but all players will be updated as soon as there is any progress on this.
We apologize for any inconvenience caused.
Kind regards,
The Square Enix Support Centre team